Returns and Shipping Policy

This page establishes the returns and shipping policy of the Website www.taimaisalut.com, whose ownership corresponds to Marta Castro Alarcón (hereinafter, “we”). By using our Website, you accept the terms and conditions described here.

1. Ownership of the Website

The Website www.taimaisalut.com It belongs to Marta Castro Alarcón, with NIF: 46870475V, and whose contact information is as follows:

  • Address: Mas Les Conques s/n, 08511, Tavertet (Barcelona)

  • Telephone: 620626735

  • Email: HOLA@TAIMAISALUT.COM

2. Shipping Policy

Since our services are contracted and delivered 100% online, no physical shipments are made. After completing the purchase process and payment confirmation, you will receive access to the purchased service according to the following deadlines:

  • Immediate services: If the service includes content or automatic access, you will receive the link or instructions to the email provided within 24 hours.

  • Scheduled services: If the service requires scheduling, such as appointments or online sessions, we will contact you within 48 hours to coordinate the date and time.

It is your responsibility to ensure that the contact details provided are correct. If you do not receive the information within the stipulated deadlines, please contact us via email HOLA@TAIMAISALUT.COM or phone 620626735.

3. Return Policy

We understand the importance of guaranteeing your satisfaction. Therefore, we establish the following conditions for returns:

  • Unused services: You can request a refund of the amount paid as long as you have not used or accessed the contracted service. To do this, you must send your request within 14 calendar days from the date of purchase.

  • Services already used: No refunds will be made once the service has started, been used or accessed, except in cases of non-compliance attributable to us.

Process to request a return:

  1. Send an email to HOLA@TAIMAISALUT.COM indicating:

    • Full name.

    • Purchase date.

    • Purchased service.

    • Reason for return.

  2. We will evaluate your request and respond to you within a maximum period of 7 business days.

  3. If the return is approved, the amount will be refunded using the same payment method used.

4. Exceptions

Returns will not be accepted in the following cases:

  • Personalized or adapted services specifically for the client.

  • Non-compliance due to incorrect contact information provided by the client.

5. Modifications

We reserve the right to modify this policy at any time. The modifications will be published on this page, so we recommend that you review it periodically.

For any questions or queries, do not hesitate to contact us using the information provided. We are here to help you.